Terms of service

Welcome to Wow Clothing Store.
By accessing our website, purchasing from our store, or using our services, you agree to the following Terms & Conditions. These terms help ensure a safe and transparent shopping experience for all customers.

General Information

Wow Clothing Store operates both online and offline retail sales. These Terms govern the use of our website, purchases, and services provided through our store.

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our website indicates acceptance of updated Terms.

Orders & Acceptance

All orders placed on our website are subject to verification and acceptance.
We reserve the right to cancel or refuse any order if:

Product is out of stock
Incorrect pricing or technical error occurs
Delivery location is unserviceable
Multiple failed delivery attempts occur
Suspicious, fraudulent, or abusive activity is detected

Customers will be notified in case of cancellation and eligible refunds will be processed.
Refunds (if applicable) will be processed to the original payment method.

Products & Pricing

All products are subject to availability.
Prices are displayed in INR and include applicable taxes unless stated otherwise.
Promotional offers are time-limited and cannot be applied after purchase.
Discounts cannot be combined unless explicitly stated.
Product colors may slightly vary due to lighting, photography, or screen settings.
Measurements may have minor variation (±1–2 cm).
Fabric texture and fall may vary between batches.
We reserve the right to change product pricing, offers, or availability without prior notice.

Note: Such minor differences do not qualify as defects.

Payments

We accept secure payments through Shopify-supported payment gateways including:

UPI
Debit/Credit Cards
Net Banking
Wallets

Orders are processed only after successful payment confirmation.

Shipping & Delivery

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or operational issues.
Customers must provide complete and accurate shipping details.
Wow Clothing Store is not responsible for delays caused by:

Incorrect address
Customer unavailability
Failed delivery attempts

Returns, Exchanges & Refunds

Returns and exchanges are governed by our Return & Exchange Policy available on our website.

Key points:

Requests must be initiated from the customer Orders Page.
Approval is required before return pickup.
Items must meet eligibility conditions mentioned in the Return Policy.

Wrong, Damaged or Defective Products

If a wrong, damaged, or defective item is delivered:

Customers must raise a return request within the specified return window.
Supporting images/videos may be required for verification.
Return shipping fee will not apply for such cases.

User Responsibilities

Customers agree:

To provide accurate information while placing orders.
Not to misuse the website or attempt unauthorized access.
Not to engage in fraudulent transactions.

We reserve the right to restrict accounts involved in abuse or misuse.

Intellectual Property

All website content including:

Images
Logos
Product designs
Text and branding

are the property of Wow Clothing Store and may not be copied or used without written permission.

Limitation of Liability

Wow Clothing Store shall not be liable for:

Indirect or incidental damages
Delivery delays caused by third-party logistics
Minor variations in product appearance or subjective product expectations

Our liability is limited to the value of the purchased product.

Chargebacks & Payment Disputes

Before initiating a bank or payment dispute, customers agree to contact our support team for resolution.

Unauthorized chargebacks after successful delivery or policy violation may result in:

Account restriction
Denial of future orders
Submission of delivery proof and communication records to payment providers

We maintain shipment tracking, delivery confirmation, and communication logs for dispute resolution.

Privacy

Customer data is handled according to our Privacy Policy. Personal information is used only for order processing, communication, and service improvement.

Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to jurisdiction of courts located in Namakkal, Tamil Nadu, India.